Refund & Cancellation Policy

1. What you are charged, and when

• Every price shown on GetMyIVM is an all-in, per-order price that includes the physician review and, if treatment is approved, the medication and shipping. There are no subscriptions or recurring charges; you are charged only when you place an order.
• When you check out, your payment method is authorized for the order amount but not charged. The charge is captured only after a licensed physician reviews your request and approves a prescription.
• If the physician determines that a prescription is not appropriate for you, the authorization is released and you are not charged. Your card issuer typically removes the pending authorization within 3–5 business days.
• If physician review takes longer than your card issuer's authorization window, we securely save your payment method with our payment processor and charge it only when a physician approves your prescription, for the amount shown at checkout.

2. Cancelling an order

• Before a physician decision: you may cancel at any time by emailing support@getmyivm.com from the address on your account. The authorization is released and you are not charged.
• After approval, before dispensing: contact support@getmyivm.com immediately. If the pharmacy has not yet prepared your medication, we will cancel the order and refund the charge in full.
• After dispensing: compounded medications are prepared specifically for you and, by law, cannot be returned to the pharmacy or resold. Once a medication has been dispensed, the order cannot be cancelled and is not refundable.

3. Refunds

• If an approved order cannot be fulfilled after you have been charged — for example, the pharmacy cannot supply the medication or ship to your address — we refund that order in full.
• If your order arrives damaged or incorrect, contact support@getmyivm.com within 7 days of delivery with your order details and we will arrange a replacement or a refund.
• Refunds are issued to the original payment method. Depending on your card issuer, a refund typically appears within 5–10 business days.
• We do not refund dispensed medication because you changed your mind, because the medication did not produce a result you hoped for, or because a physician's clinical advice was not what you expected.

4. Closing your account

You may close your account at any time by contacting support@getmyivm.com. Closing your account does not cancel an order that has already been dispensed.

5. Contact

Questions about a charge, a cancellation, or a refund: support@getmyivm.com, or by mail at GetMyIVM (Right To Try LLC), 30 N Gould St Ste N, Sheridan, WY 82801.