We're here to help
Questions about an order, a charge, a refund, or how GetMyIVM works? Here is how to reach us and what to expect.
Email support
For questions about orders, billing, refunds, or your account, email support@getmyivm.com. Please do not include health details in email — use secure messaging for anything medical.
Secure messaging (patients)
Signed-in patients can message their care team directly from the patient portal. This is the right place for questions about your health history, your physician's decision, or your medication.
Response times
We respond to support requests within one business day, Monday through Friday. Physician case reviews typically complete within 48 hours. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room — do not wait for a reply.
Mailing address
Right To Try LLC, doing business as GetMyIVM
30 N Gould St Ste N, Sheridan, WY 82801
Billing and refunds
When you check out, your payment method is authorized but charged only after a licensed physician approves your prescription; if the physician decides a prescription is not appropriate, you are not charged. Refund terms are in our Terms of Service. For a charge you do not recognize, email support@getmyivm.com before disputing it with your bank — we resolve billing questions quickly.